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Seven Principles of Public Relations: But First Develop a Spine

July 7, 2006 by Kami Huyse

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Have Spine, Will Travel
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Seven Principles of Public Relations: But First Develop a Spine

I was looking for a quote from Arthur W. Page for an awards program speech I was preparing. Page was a pioneer in corporate public relations who served as the first vice president PR at AT&T. I wanted a quote from him because his philosophy embodies my overall feelings of what excellence in public relations should entail.

Page practiced seven principles of public relations:

  1. Tell the truth
  2. Prove it with action
  3. Listen to the stakeholder
  4. Manage for tomorrow
  5. Conduct public relations as if the whole company depends on it
  6. Realize an enterprise's true character is expressed by its people
  7. Remain calm, patient and good-humored

Underlying these principles is an important characteristic, COURAGE. In order to practice public relations as a management function, one must exhibit courage – the ability to push back against management decisions that don’t have the best interests of the stakeholder firmly in mind.

While researching, I ran across a fantastic article by Marilyn Laurie upon her acceptance into the Arthur Page Society Hall of Fame. Laurie also served at AT&T; as executive vice president of brand strategy and advertising at AT&T; albeit more than 30 years after Page.

She told the story of her CEO Bob Allen taking a significant pay increase and bonus only one month after laying off 40,000 employees as AT&T prepared to spin off Lucent Technologies. Although in the past Laurie had great respect for her CEO, she writes:

“I'll leave to your imagination the conversation I had with Bob when I advised him not to take the bonus (although I can tell you in Arthur Page terms, it was not exactly ‘calm, patient and good-humored’)…When the big guy takes the cash while the little guy loses his shirt, it is seen as failing a test of character. And I can tell you, don't hold your breath for those kinds of failures to be forgiven by the public.”

Sometimes doing what is right is not easy and often your advice will not be heeded. However, your ability to interject insightful counsel for your stakeholders in a time of crisis is a measure of your effectiveness as a public relations practitioner.

Have some guts, get a spine and stand up for your stakeholders!

Oh, and the Page quote I chose for the awards program:

“The fundamental way of getting public approval is to deserve it.” – Arthur W. Page.

Filed Under: Best Ranked Posts, Featured, Zoetica Talks DNA Tagged With: Corporate Communication, Ethics, Houston, PR, Principles, Public Relations, San Antonio, Texas

About Kami Huyse

Kami Watson Huyse, CEO of Zoetica, is passionate about great communication. Working in Public Relations since 1994, and blogging since 2005, she has seen trends come and go, but one thing has stayed the same – people are looking for ways to authentically connect. She loves to connect with readers, so leave a comment or follow @kamichat on Twitter and connect there.

Comments

  1. mpeza says

    September 29, 2016 at 12:58 pm

    I someday wish to be a public speaker and I would love to know as mich as possible what is involved

Trackbacks

  1. Differentiating Journalism from Other Media | ameliamcmahon says:
    June 26, 2013 at 2:07 am

    […] Huyse, K 2006, ‘Six Principles of Public Relations: But First Develop a Spine’, Zoetica, 7 July, viewed 29 March 2013, <https://www.zoeticamedia.com/six-principles-of-public-relations-but-first-develop-a-spine&gt; […]

  2. November's Top 10 Posts - Zoetica Media says:
    August 18, 2014 at 12:16 am

    […] Six Principles of Public Relations: But First Develop a Spine(My call-out to the PR profession to push back on bad ideas) […]

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